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| Author Name : |
Steven Waldon |
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http://www.beyondphilosophy.co.uk/ Beyond Philosophy™ are the leading experts in the Customer Experience, helping organisations think through the ramifications of commoditising market places and the effect this has on their business. They show how Building Great Customer Experiences can provide companies with competitive advantage as well as the ability to save costs by developing and implementing utilising an expert http://www.beyondphilosophy.com/ourservices/advisoryandimplementation.html customer experience strategy as well as providing bespoke customer experience training They demonstrate the importance that emotions play in a Customer Experience and suggest strategies and practical steps to unleash the formidable power of evoking positive emotions in customers and how they can be used as a key differentiator – ensuring a fantastic customer relationship. |
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